Posts Tagged: Customer Service
Perfect Alignment
Deep down inside, we might say to ourselves, "That could never happen here." Or we feel it coming up and we suppress it, because we know, if we were ever to actually verbalize that, it WOULD happen.
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Who are you working for?
That's what customer service is all about. It's what our job is about. It's why we're here. If I can't help a 90 year old couple in my first due then I may as well go home.
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The Right Stuff
There is a profound need to make sure the people we bring in not only have read and signed a memo telling them what our ethics happen to be, but that they LIVE these ethics.
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“ROOKIE” RANDY EARNS ANOTHER 90 DAYS ON THE JOB
When our recruits complete the acadamy, they are assigned to a company, placed on 1 years probation and have a detailed set of objectives to complete / pass within that year. They are assigned a "Rookie Book" which contains thoses objectives and are evaluated at the 3, 6, 9 and 12 month mark.
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Zen Zone #12
There is a time when decisions must be made.
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Zen Zone #8
If you are going to be the Chief, it helps to have thick skin.
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Zen Zone #7
People process change differently and we must recognize and acknowledge the dynamics of change.
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Zen Zone #2
Brain food for Mongo.
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Thought For The Day
Something to think about.
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Scary Rhetoric and Hypocrisy
People love to hate hypocrites. And in this day and age where so many people are looking for heroes, when we get it wrong, we get it wrong in a big way.
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Complacency
Complacency is a subject that seems to surface repeatedly in our business, a business that requires constant vigilance. It strikes all of us at one point or another. The cure, sadly enough, seems to be getting stung.
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Welcome To Hilton Head Island
The masses have converged on our department headquarters for the weekend.
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We Try Harder
"Zero defects" is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.
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Power of Positive
I have heard it said that the only reason a bee can fly is because it doesn't know it shouldn't.
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Tillered Aerials and Safety Collaboration
We find too often that people are unwilling to accept the observations and experiences of others and instead "reinvent the wheel" regularly, wasting time and money in the process.
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Saying Goodbye To A Friend
If we really care about leaving a legacy, we should consider the culture we develop as a result of our leadership of others.
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Smells Like Innovation
I have asked students and others for a number of years, "What changes can you see for emergency services that would revolutionize our industry?"
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I’m With Stupid But Not Right At This Moment
[caption id="attachment_1654" align="alignleft" width="300" caption="Lifted from the Canyon Lake Fire & EMS Facebook Page"][/caption]
I'm afraid my strategy for capturing the interest of the uninitiated has fallen through, so I'm going to have to …
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Lucky #13 makes a grab, Rampage Media day and remembering Chief Slayton
Ok, it was more like a "slide" rather than a grab ... plus we did require a little help from "The Deuce" .
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FireTruckBlog.com: Apartment building’s insurance company sues City of Boston & repair shops in connection with Lt. Kevin Kelley’s death.
Second lawsuit over January 2009 incident.
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Can you hear me now? Verizon FIOS, where customer service apparently doesn’t exist.
Dave vents so his head doesn't burst.
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Residential Fire Sprinkler Comparison
If this doesn't illustrate the live-saving capability of residential sprinklers, I don't know what else to tell you. You can dry things off after they get wet. You can't unburn your family or your home.
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The Disincentive for Responsible Reporting (Tax and Spend Socialists)
When I decide to offend, I think I'm an equal opportunity offender, because like I stated, I'm not a proponent of either camp. I think for myself.
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How Far Outside Your Box? Frontiers Around You
Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.
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Customer Service: A Bad Concept?
While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.
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